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FAQ

Question:

Why is Penfriend not in the start menu?

or

Why does Penfriend report error 1706 when I try to run it?

Affecting products:
Penfriend XP

Problem:

I have installed Penfriend XP but I can't find it in the Start Menu.

or

When I run Penfriend XP it says 'Preparing to install' then reports error 1706 and never works.

Solution:

When you install Penfriend XP, you are offered the choice of installing it just for the user you are logged on as at the time, or for all users. You should select 'all users'. If you believe you installed it for 'this user only', you should un-install it and re-install it as described below.

If you see error 1706 when trying to run it from the Start Menu, you need to re-install as follows, because of a fault in the Windows Installer system. To re-install, first log in as an administrator, uninstall Penfriend XP using 'Add/Remove Programs' in the Control Panel. Now, insert your Penfriend XP installation CD and copy the main file 'Penfriend XP.msi' to your hard disk (for example to the desktop). Then, double-click on that copy of the file. The installation process should begin as normal. Finally, log in to Windows as a normal user to see if it has worked correctly.

Penfriend XP is designed to run on Windows 98, Me, 2000, NT, XP and beyond. In order to install it, you must be logged on to Windows as an administrator. That is, when you switch on the computer, you must log in with a username and password which give you special privileges to modify software on the computer

You should probably be 'Administrator', but the name of a suitable administrative user may have been changed in your system; contact your ICT system administrator. You will not need to be an administrator while using Penfriend XP normally; it's just while installing it.

Error 1706 is caused by a design fault in Microsoft's Windows Installer service, and not in Penfriend XP. It affects computers which have been configured with restrictive policies, when installing software from CD.

FAQ answered:

by RIWS on 2002-05-29, updated 2002-06-07

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