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Penfriend XL
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Penfriend FR

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Frequently Asked Questions

Please click on any of the following questions, which are commonly asked. They may cover your problem and contain instructions for resolving it.

What are the recent developments in Penfriend?

• Recent developments as at January 2008

Compatibility and Licensing

• Does Penfriend work with my Windows Operating System?
• Does Penfriend work on a network?
• Does Penfriend work with Clicker from Crick Software?
• I have several users. What is the definition of a 'site' licence?
• Can I upgrade my copy of Penfriend?

Installation and Setting Up

• Penfriend reports that the installation is damaged, or repeatedly asks to be activated, on Windows Vista. Why?
• What does product activation mean and how can I do it?
• Why do I get error 1327 when I try to install Penfriend?
• Why do I get an error when trying to install Penfriend XP on Windows 2000/NT/XP?
• Why is Penfriend not in the start menu? or Why does Penfriend report error 1706 when I try to run it?
• Which voices can I use for speech?

Apparent Problems and Faults

• Why doesn't Penfriend XP remember my preferences or words?
• Penfriend crashes when I try to make it speak. What can I do?
• Why doesn't Penfriend predict capital letters or punctuation properly?
• Can I use the on-screen keyboard to choose predictions?
• Why does Penfriend learn double letters that I never typed?
• How can I type numbers when predicting with numbers from the On-Screen keyboard?
• Why doesn't Penfriend learn the first word from text files or the clipboard?
• Why doesn't Penfriend spell-check all new words?
• The font size is not saved when I save a lexicon
• Why does Penfriend enter symbols rather than letters?